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Get Your Questions Answered

For more details about our products and services, read our FAQs here.

(205) 884-6000

Frequently Asked Questions 

At Tranquil Massage & Facial Spa in Pell City, Alabama, we provide therapeutic massage therapy as well as skin care and products for men and women. If you have any questions about our services that aren't mentioned here, please call us. Thank you.

Cancellation/No-Show Policy

Due to the nature of our business, your appointment time has been held specifically for your service. Cancellations must be made at least 24 hours prior to scheduled service by calling and leaving a message at (205) 884-6000. "No-shows" are charged full price of service and due prior to another appointment being scheduled. There is a fee of $40 for late cancellations made less than 24 hours prior to appointment.

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Payment Options

We strive to keep the cost of our services as low as possible for our valuable clients.  We also want to offer the most convenient payment methods possible.  With the increase cost of processing payments via credit / debit cards, we have decided to continue to offer this convenience with an additional 3% service charge added.  We are happy to take your in-state check and of course cash is always an option too!  Thanks for allowing us to serve you - we look forward to seeing you soon!

Insurance Coverage

Most healthcare insurance policies in the state of Alabama do not cover esthetician or massage therapy work.  We are happy to provide you with a receipt for services if you have a flex plan that will cover these services.  You would then be able to file the claim using the forms your company provides for you.  The flex-debit cards do not work with our system.

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What to wear?

There is no need to dress up for your massage or facial appointment.  Make-up is not necessary either since we will more than likely be removing it if you are coming in for a facial or if your massage includes a facial massage.  As far as clothing, we suggest that you wear comfortable clothing to make it easier to get undressed and redressed before and after your session.  

Will I get undressed?

Most of our services require that you will remove at least some of your clothing.  However, many of our clients find it more comfortable to take off more since they will be covered by blankets.  We will always preface that your comfort level is most important.  Your therapist will be happy to discuss your concerns at your appointment so you can decide what works best for you.  We are licensed and follow state regulated guidelines and ethical standards.